At PetPalPort, we work hard to get your order processed and delivered as quickly as possible. Below you’ll find details about how shipping works.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note that orders are not processed on weekends or holidays.
Shipping Times
Estimated delivery times depend on your location:
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United States: 10–15 business days
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Canada: 10–20 business days
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Europe: 10–20 business days
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Australia & New Zealand: 15–30 business days
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Rest of the world: 15–30 business days
Shipping times are estimates and may vary depending on customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions, which will be shown at checkout when available.
Tracking
Once your order ships, you will receive a tracking number by email.
Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in our product or shipping prices.
Incorrect Address
Please make sure your shipping address is correct before completing your order.
PetPalPort is not responsible for packages delivered to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately at petpalport1@gmail.com and we will do our best to update it before the order ships.
Lost or Delayed Packages
While most orders arrive on time, delays can occasionally happen due to shipping carriers or customs.
If your order appears lost or significantly delayed, please contact us at petpalport1@gmail.com and we will help resolve the issue.