Refund & Return Policy

At PetPalPort, we want you to feel confident ordering from us. If something goes wrong, we’ll do our best to make it right.

Order Not Delivered

If your order has not been delivered within 50 days of shipment, you are eligible for a full refund or replacement.

Before issuing a refund, we may ask you to confirm the shipping address and check with your local carrier or post office.

If 50 days have passed and your package has not arrived, please contact us at [your email] with your order number.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the order.

Include:

• Your order number

• A photo or video of the damaged item

We will review the issue and offer a replacement or refund if applicable.

Returns

Due to the nature of our products and international shipping costs, we do not require customers to return items unless specifically requested by our support team.

If a return is required, we will provide instructions by email.

Items must be:

• Unused

• In their original condition

Incorrect Address

Please make sure your shipping address is correct before placing your order.

PetPalPort is not responsible for orders delivered to incorrect addresses provided at checkout.

Order Changes & Cancellations

Orders can only be modified or cancelled within 12 hours of being placed. After this time, the order may already be in processing and cannot be changed.

Contact

If you have any questions about your order, please contact us at:

petpalport1@gmail.com

Please include your order number so we can assist you as quickly as possible.